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Frequently Asked Questions

Membership management software is designed to help your membership organisation streamline your membership signup and renewal processes. Member Jungle offers an secure online platform that you can access from anywhere with internet and view your members, see payment reporting, access your website and more. Our system also offers an all-in-one solution to help run your membership organisation from a single platform including

  • Membership Management
  • Online Payments
  • Event Management 
  • Your Own Website
  • Integrated Mobile App (with your branding)
  • Online Store
  • Communications Tools 
  • And so much more.


All passwords are encrypted and the website and administration area of Member Jungle are all encrypted by SSL in data transit. Your data is stored in a secured database which is physically separated from the web-server to further protect your data. For over 15+ years we have hosted systems for Australian government and non-government organisations. Access to specific member data is controlled by the site administrators who can allow (and restrict) individual access and privileges for additional website or system editors. We use an Australian-based hosting facility with redundant data-centres to ensure complete availability in case of any hardware or bandwidth failure with our own technical support team to manage the servers.

All Member Jungle systems include a website and it is entirely up to you how you use this system. We find most customers like to use their Member Jungle site as their primary website as it means that they don't have extra hosting costs and are only having to update things in one place. If you are using the mobile app as well, events, news, blog, documents and membership modules also all update instantly on the app when they are updated on the website, so maintaining two sites with all of this information can sometimes mean double handing.

We do however have a number of customers who use the Member Jungle system just as their Members Portal. They just direct members who want to sign-up online, renew or login to the members site. This means you can also restrict most of your page content on the site to be only visible after logging in. 

You can also start by just managing your members in Member Jungle and then gradually move other things over as you are ready. The content management system means you can simply activate other pages and modules as you are ready to use them.

There are no contracts so you can cancel at anytime, we just require 30 days written notice of your cancellation. You can also upgrade to another membership package whenever your needs change as well

We have a full support portal with videos and help documentation that you can often find answers to, plus a ticketed support system where you can raise a case and someone will typically respond to you that business day. All urgent issues are always addressed accordingly and we have a 99.9% guaranteed uptime with our website hosting. Our support team is also based in Australia and operates during EST business hours. We also offer regular free online training webinars and Q&A sessions  to help you get the most out of your Member Jungle system.


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